October 5, 2020
President & CEO
Jackson Purchase Energy
March 16th, 2020 marked the first day Jackson Purchase Energy (JPEC) closed our lobby to the public due to the COVID-19 pandemic. Since then, social distancing measures have forced us to forgo seeing others in-person. This year has presented challenges unseen by anyone at our cooperative and maybe even anyone alive today, but we found a way to persevere as a community and a cooperative while providing the same reliability and responsiveness you are accustom to. We are proud to be a part of this community and we are proud to serve you!
The Public Service Commission (PSC) announced in case number 2020-00085 that disconnections for non-payments can resume as of October 20th. JPEC believes that it is our due diligence to inform our consumer-members of this change as soon as possible so that you can prepare. Since March 16th, 2020, JPEC has not disconnected consumer-members or charged late fees. Our member services team has been diligent in reaching out to each consumer-member with past due balances. Our intent was to talk through payment arrangements and hopefully ease the burden that may be felt when disconnections are reinstated. Even though the PSC has lifted the moratorium on disconnections, our desire is not to disconnect service, but to help consumer-members become whole again. We ask that all consumer-members with past due balances call us today so we can setup payment arrangements. We will mail a letter and list of community assistance agencies to all consumer-members with past due balances. Community assistance agencies may be available to help you with your bill.
To avoid disconnection on October 20th, you must take action in one of the following ways:
• Option 1 – Pay your entire past due balance on or before October 19th. Payments can be made through the drive-thru, automatic bank draft, automatic credit/debit card drafting, credit/debit card by phone, the Jackson Purchase Energy App or our 24-hour kiosk.
• Option 2 – Call our office to setup a payment arrangement that will allow for equal monthly installments of arrearages over the term of the plan. If you have arrearages, you must call on or before October 19th.
Bill assistance may be available for options 1 or 2.
We understand the difficult circumstances that many of you are facing, and as we move through this period together, know that JPEC is dedicated to working with families who are struggling to pay their electric bills. We want to help you keep the electricity on. You can reach a member-services representative at: 1-800-633-4044.
Please like us on Facebook and view our website at www.jpenergy.com for up-to-date information.
Thank you for your patience as we move through these challenging times,
President & CEO