Report an Outage

Steps to Solving a Power Outage

If your electric service is interrupted, please follow these steps:

1. Make sure a fuse is not blown or a circuit breaker is not tripped.
2. Check with your neighbors to see if their electricity is working.
3. Report the outage to Jackson Purchase Energy by calling (270) 442-7321 or toll-free (800) 633-4044. Please be prepared to provide the name on your account, address, phone number (with area code), and the nature of the outage.
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4. Report the outage through the SmartHub App. Download for Apple Devices here. Download for Android/Google Devices here. If you already have the app look for the icon below on your device.
   

Your cooperative has an emergency crew on call 24 hours a day, 7 days a week to respond to outages.