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Toll-Free: (800) 633-4044 | Phone: (270) 442-7321 | Fax: (270) 442-5337

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Outage Information

To see our outage map > Click Here

Report an Outage

Steps to Solving a Power Outage

If your electric service is interrupted, please follow these steps:

  1. Make sure a fuse is not blown or a circuit breaker is not tripped.
  2. Check with your neighbors to see if their electricity is working.
  3. Report the outage to Jackson Purchase Energy by calling (270) 442-7321 or toll-free (800) 633-4044. Please be prepared to provide the name on your account, address, phone number (with area code), and the nature of the outage.
    or
  4. Report the outage through the SmartHub App. Download for Apple Devices here. Download for Android/Google Devices here. If you already have the app look for the icon below on your device.
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Your cooperative has an emergency crew on call 24 hours a day, 7 days a week to respond to outages.

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©2021 Jackson Purchase Energy. All Rights Reserved.

  • Home
  • About Us
    • History
    • Board of Directors
    • Bylaws
    • Our Service Area
    • Senior Staff
    • 2019 Annual Report
  • My Account
    • Pay Bill/Manage Account
    • Payment Options
  • Rates
    • Residential Rates
    • Commercial Rates
    • Outdoor Lighting
    • Fees
  • Resources
    • Youth Programs
      • Youth Tour
      • Scholarship Program
    • Kentucky Living
    • Energy Tips
    • Customer Bill of Rights
    • Net Metering
    • Call Before You Dig
    • Interest Rate for Member Deposits
    • New Service
    • Tree Trimming
    • Payment Assistance Resources
  • Outage Info
  • Safety
    • Generator Safety
    • Space Heater Safety
    • Weathering a Winter Storm
    • Safety Videos
    • Line Clearance Charts
  • Career
  • FAQs
    • Billing FAQs
    • Cooperative FAQs
    • Outage FAQs
  • Contact Us