March 24, 2020
President & CEO
Jackson Purchase Energy
During these unprecedented times, we want our consumer-members to know that Jackson Purchase Energy (JPEC) is here serving you. Though the look of how we do business has temporarily changed, the feelings toward our consumer-members remain the same. Big Rivers Electric expects no interruptions in electric generation or transmission service, and you should expect the same reliability that you are used to from JPEC; however, if an outage does occur, respond as you normally would by calling: 1.800.633.4044 or report an outage through the Smarthub App.
Since March 16, 2020, JPEC has been functioning at Level 3, of our Pandemic Action Plan, due to the continuation of the Coronavirus. At Level 3, all transactions and services are handled electronically or through the U.S. Postal Service, the lobby and drive-thru are closed, and visitors are asked to call 1.800.633.4044 for assistance. Electronic forms of payment include - automatic bank draft, automatic credit/debit card drafting, the SmartHub App or debit/credit card payments by phone. The kiosk, located at 2900 Irvin Cobb Dr., is also available 24hrs per day.
Because we are operating at Level 3, the following day-to-day business functions have been implemented to reduce the risk to our employees and consumer-members:
- We have begun staggering employee arrival and departure times, to enhance social distancing.
- Some employees will telecommute by working from home.
- Outage restoration equipment has been staged throughout the service area, but response times could be delayed.
- Right of Way crews will continue to work in our service area.
We understand the challenges and overwhelming circumstances that many of you are facing, therefore JPEC will not disconnect consumer-members or charge late fees for a limited time. While this is not our normal procedure, we are sensitive to the unforeseen circumstances and financial burden being placed on many of our consumer-members.
We ask all consumer-members to ensure JPEC has the correct contact information (i.e. telephone numbers, email address, and mailing address). This will help to us maintain communication with our consumer-members throughout this crisis.
As we move through this challenging time together, Jackson Purchase Energy is dedicated to finding the best solutions for our consumer-members and our communities. Like us on Facebook and view our website at www.jpenergy.com for up-to-date information.
President & CEO