July 30, 2020 Media Contact: Scott Adair
Greg Grissom 270.441.0820
President & CEO
Jackson Purchase Energy
Due to the reports of increasing COVID-19 positivity rates, we believe that it is in the best interest of employees and consumer-members of Jackson Purchase Energy Cooperative (JPEC) to close our lobby effective July 30, 2020. We will remain closed until further notice with hopes of reopening as soon as possible. Rest assured, if you have questions or concerns or an outage does occur, we stand ready to assist. Please call or report your outage as you normally would by calling 1.800.633.4044 or report an outage through the Smarthub App, dispatch is available 24/7.
Closing our lobby will require JPEC to begin functioning at Level 3 of our Pandemic Action Plan. Level 3 requires that our lobby is closed, and all transactions are handled electronically, through our drive-thru, or the U.S. Postal Service. Electronic forms of payment include - automatic bank draft, automatic credit/debit card drafting, the SmartHub App or debit/credit card payments by phone. The kiosk, located at 2900 Irvin Cobb Dr., is also available 24hrs per day. Visitors are asked to call 1.800.633.4044 for assistance.
Because we are operating at Level 3, the following day-to-day business functions have been implemented to reduce the risk to our employees and consumer-members:
- We have begun staggering employee arrival and departure times, to enhance social distancing.
- Some employees will telecommute by working from home.
- Outage restoration equipment has been staged throughout the service area, but response times could be delayed.
- Right of Way crews will continue to work in our service area.
We ask all consumer-members to ensure JPEC has the correct contact information (i.e. telephone numbers, email address, and mailing address). This will help to us maintain communication with our membership throughout this crisis and restore outage more efficiently as they occur.
Like us on Facebook and view our website at www.jpenergy.com for up-to-date information.
Thank you for your patience as we move through these challenging times,
President & CEO