We want to remind our consumer-members that Jackson Purchase Energy Cooperative (JPEC) is here serving you through any situation. The look of how we do business may have temporarily changed, but our commitment to the communities we serve remains the same. You should expect the same reliability that you are used to from JPEC, but if an outage does occur, respond as you normally would by calling: 1.800.633.4044 or report an outage through the Smarthub App.
Since March 16, 2020, JPEC has been functioning at Level 3, of our Pandemic Action Plan due to the continuation of the Coronavirus. At Level 3, all transactions and services are handled electronically or through the U.S. Postal Service, the lobby and drive-thru are closed, and visitors are asked to call 1.800.633.4044 for assistance. Electronic forms of payment include - automatic bank draft, automatic credit/debit card drafting, the SmartHub App or debit/credit card payments by phone. For your convenience, we also have a kiosk, located at 2900 Irvin Cobb Dr. While we continue to function at Level 3 the drive thru will reopen effective May 4th.
Because we are operating at Level 3, the following day-to-day business functions have been implemented to reduce the risk to our employees and consumer-members:
- We are staggering employee arrival and departure times, to enhance social distancing.
- Telework will continue for employees where possible.
- Outage restoration equipment has been staged throughout the service area, but response times could be delayed.
- Right of way and contract construction crews will continue to work in our service area.
JPEC has taken steps to be prepared in the event there is a significant impact from the coronavirus in our communities. We are focused on maintaining a healthy workforce and keeping key personnel, such as line workers and member service representatives, available so that we can continue to provide the excellent service you expect from us. Due to social distancing guidelines, we ask that if you see JPEC personnel at your home or business, you maintain a distance of 6 feet between yourself and others. In this way, you are helping us protect our employees and your families.
JPEC consumer-members should also be on the lookout for suspicious emails, phone calls or persons impersonating business employees or charitable organizations. Unfortunately, scammers take advantage of opportunities such as this when households are otherwise preoccupied. If you get a call from someone claiming to represent JPEC, and they make threats or demand immediate payment, hang up and call JPEC at 1.800.633.4044.
As we move through this challenging time together, Jackson Purchase Energy Cooperative is dedicated to finding the best solutions for our consumer-members and our communities. Like us on Facebook and view our website at www.jpenergy.com for up-to-date information.
President & CEO