An Important Message for Consumer-Members Concerning the Coronavirus
(March 17, 2020) With the uncertainty created by the coronavirus pandemic, we know that the people we serve are facing many concerns. Following our cooperative values, Jackson Purchase Energy (JPEC) is dedicated to doing what we can to fulfill our civic duty and live up to the trust that our consumer-members place in us to bring them safe and reliable electric service.
As a cooperative, we have a responsibility to do what is in the best interest of all consumer-members. Beginning Monday, March 16th, 2020, we closed our lobbies to the public. Members are still able to pay bills through: automatic bank draft, automatic credit/debit card drafting, the SmartHub App, 24hr-kiosk - accepts cash, checks and credit/debit cards, debit/credit card payments by phone, drive-through, night deposit or you may pay by the U.S. Postal Service. In addition, new services can be established by calling our business office. Outages can be handled as normal using the SmartHub App or by phone. Visit the JPEC website for more information on these services.
This will allow us to limit the direct exposure of our consumer-members and employees. Our service and field personnel will also be employing “social distancing.” Our goal is to decrease the likelihood of illness caused work disruptions so that we can continue to provide our consumer-members continuity of service.
“JPEC has a deep concern for community and we want to work with family’s who are struggling. We are committed to working with our consumer-members who may have trouble paying their electric bills” says President and CEO Greg Grissom. “We encourage any member who is facing financial difficulty during this time to call us.” You can reach a member-service representative at: 1-800-633-4044.
We always stand at the ready to help our members, but even more so during this challenging time. We understand these changes may be inconvenient, so we greatly appreciate your patience and flexibility. We believe this preventive measure will reduce the risk for both our members and employees.